Privacy Policy – How jiwin Handles Your Data

1. Overview & Scope

This Privacy Policy ("Policy") describes how jiwin ("we", "us", "our") collects, processes, stores, and shares personal data in connection with your use of the jiwin platform, including the website, mobile browser interface, sports betting section, jiwin Casino, slots, cashier, and all related services.

By creating a jiwin account or continuing to use any jiwin service, you confirm that you have read and understood this Policy. If you do not agree with how jiwin handles personal data as described herein, you should not create a jiwin account or should request account closure if you have already registered.

This Policy applies to all users who access jiwin from Pakistan, including users in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and all other locations. jiwin is committed to handling personal data responsibly and in compliance with applicable data protection principles.

2. Personal Data We Collect

jiwin collects personal data through different channels depending on how you interact with the platform. The categories of personal data we collect include:

2.1 Registration Data. When you create a jiwin account, we collect: your full legal name, email address, Pakistani mobile phone number, date of birth, and residential address. This information is required to create and verify your account and to comply with our Know Your Customer (KYC) obligations.

2.2 Identity Verification Data. To comply with anti-money laundering (AML) and age verification requirements, jiwin may request copies of: your CNIC (Computerised National Identity Card), proof of address (utility bill, bank statement), and in some cases a selfie photograph for identity matching purposes.

2.3 Financial Data. jiwin collects information about your deposits and withdrawal transactions, including the payment method used (JazzCash account reference, Easypaisa wallet reference, or bank details), transaction amounts in PKR, and transaction timestamps. We do not store full sensitive payment credentials such as PINs or full bank account numbers.

2.4 Betting & Gaming Activity. jiwin records all betting and gaming activity on your account, including: bets placed, markets selected, stakes in PKR, game sessions, wins and losses. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.

2.5 Technical & Device Data. When you access jiwin, we automatically collect: IP address, device type and operating system, browser type and version, and session timestamps. This data is used for fraud prevention, security monitoring, and platform optimisation.

2.6 Communications Data. If you contact jiwin's customer support team, we retain records of those communications – including the content of emails, chat transcripts, and support ticket details – for service quality monitoring and dispute resolution purposes.

3. How jiwin Uses Your Data

jiwin processes your personal data for the following purposes, each of which has a lawful basis:

• Account creation and management – to create, maintain, and administer your jiwin account, including processing login requests and account settings changes.
• Identity and age verification – to verify that you are who you say you are and that you are at least 18 years old, in compliance with our legal obligations.
• Payment processing – to process PKR deposits via JazzCash, Easypaisa, and bank transfer, and to process withdrawal requests to your registered payment method.
• Regulatory compliance – to comply with anti-money laundering (AML), counter-terrorism financing (CTF), and other applicable legal and regulatory obligations, including transaction monitoring and suspicious activity reporting.
• Fraud prevention and security – to detect and prevent fraud, unauthorised account access, bot activity, collusion, and other prohibited conduct on the jiwin platform.
• Responsible gaming – to monitor betting patterns that may indicate problem gambling behaviour and to action responsible gaming tool requests such as deposit limits, cooling-off periods, and self-exclusion.
• Customer support – to respond to support requests, investigate complaints, and resolve disputes relating to your jiwin account.
• Platform improvement – to analyse usage data in aggregate to improve the jiwin platform's performance, features, and user experience.
• Communications – to send you account-related notifications (transaction confirmations, security alerts, KYC requests). jiwin will not send promotional marketing emails without your explicit consent.

4. Data Sharing & Third Parties

jiwin does not sell your personal data to third parties. We share personal data only in the following limited circumstances:

4.1 Payment Processors. jiwin shares necessary transaction data with our payment processing partners (including JazzCash and Easypaisa operators, and banking partners) to facilitate deposits and withdrawals. These partners are contractually bound to process your data only for payment fulfilment purposes.

4.2 KYC and AML Service Providers. jiwin works with third-party identity verification and AML screening services to fulfil our legal obligations. These providers receive only the minimum data necessary to perform the specific verification task.

4.3 Casino Game Providers. When you play games from providers such as Evolution Gaming or Pragmatic Play, certain session data (game ID, stake, outcome) is shared with those providers as part of the game delivery process. Game providers are bound by their own privacy policies and applicable gaming regulations.

4.4 Regulatory Authorities. jiwin is legally obligated to report certain activities (including suspicious transactions and underage gambling incidents) to relevant regulatory and law enforcement authorities. We will share data in response to lawful requests from such authorities.

4.5 Business Transfers. In the event of a merger, acquisition, or sale of jiwin's business, user data may be transferred to the acquiring entity. Affected users will be notified of any such transfer and any associated changes to this Privacy Policy in advance.

5. Cookies & Tracking Technologies

jiwin uses cookies and similar browser-based technologies when you access the platform. Cookies are small text files stored on your device that help jiwin recognise your browser, maintain your login session, and deliver a consistent platform experience.

5.1 Essential Cookies. These cookies are strictly necessary for jiwin to function. They maintain your login session after authentication, remember your account preferences, and protect against cross-site request forgery (CSRF). You cannot opt out of essential cookies without losing access to the jiwin platform.

5.2 Analytics Cookies. jiwin uses privacy-respecting analytics tools to understand how users navigate the platform. Analytics data is collected in aggregate and is not tied to individual identifiable user records beyond what is necessary for fraud prevention.

5.3 Security Cookies. jiwin uses certain cookies to support fraud detection systems, including device fingerprinting tokens that help identify unusual login patterns across sessions. These cookies are essential for the security of your jiwin account.

You can manage cookie settings in your browser. Note that disabling non-essential cookies will not prevent you from using jiwin, but may affect certain platform features. jiwin does not use third-party advertising cookies.

6. Data Retention

jiwin retains personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. The following general retention guidelines apply:

• Account data (name, email, CNIC details): retained for the duration of your jiwin account plus a minimum of 5 years after account closure, in accordance with AML regulatory requirements.
• Financial transaction data (deposit/withdrawal records, betting history in PKR): retained for a minimum of 5 years from the date of each transaction.
• KYC documents (CNIC copies, selfie verification): retained for the duration of your account plus 5 years after closure, or longer if required by applicable law.
• Support communications: retained for 3 years from the date of the last interaction in the relevant support thread.
• Technical/device data (IP logs, session data): retained for up to 12 months for fraud prevention and security purposes.

After applicable retention periods expire, jiwin will securely delete or anonymise your personal data.

7. Data Security

jiwin implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your device and jiwin's servers
• Encryption at rest for sensitive personal data stored in jiwin's databases
• Access controls limiting employee access to personal data on a strict need-to-know basis
• Two-factor authentication requirements for all jiwin administrative system access
• Regular security audits and penetration testing of jiwin's platform infrastructure
• Automated monitoring for suspicious access patterns and data exfiltration attempts

While jiwin takes robust security measures, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a material risk to your rights, jiwin will notify affected users in accordance with applicable legal requirements.

8. Your Data Rights

As a user of jiwin, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of all personal data jiwin holds about you. jiwin will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data jiwin holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For CNIC or identity corrections, documentary evidence will be required.
• Right to Erasure: You may request deletion of your jiwin account and associated personal data, subject to jiwin's legal obligation to retain certain data for AML and regulatory compliance purposes. Data subject to mandatory retention cannot be deleted ahead of the applicable retention period.
• Right to Restriction: In certain circumstances, you may request that jiwin restricts the processing of your personal data – for example, while a data accuracy dispute is being resolved.
• Right to Data Portability: You may request a copy of data you have provided to jiwin in a commonly used, machine-readable format.
• Right to Object: You may object to jiwin processing your personal data for specific purposes, subject to jiwin's overriding legal obligations.

To exercise any of the above rights, contact jiwin's Data Privacy team. Email address: [email protected] (plain text – not a clickable link). jiwin will verify your identity before actioning any data rights request.

9. Minors & Age Restriction

jiwin is strictly an 18+ platform. We do not knowingly collect personal data from persons under the age of 18. If jiwin discovers that a user is under 18, the account will be closed immediately, all pending bets voided, and deposited funds returned to the original payment source. Any personal data collected from an underage user will be deleted promptly upon discovery, except where retention is required for regulatory reporting purposes.

If you are a parent or guardian and believe that a person under your care has registered with jiwin, please contact our support team immediately with relevant details so that we can investigate and take appropriate action without delay.

10. Contact & Policy Updates

If you have any questions about this Privacy Policy, how jiwin handles your personal data, or wish to exercise your data rights, please contact jiwin's support team. Our support team is available 24/7 and responds in English.

Contact: [email protected]

jiwin reserves the right to update this Privacy Policy at any time. Significant changes will be communicated to registered users via email. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of jiwin following notification of an updated Policy constitutes your acceptance of the revised terms.